The generation we belong to is one of the many differences we may have with our coworkers. Those differences can cause stress, discomfort, conflict, and frustration for supervisors.
Objectives:

• To understand the changing demographics
• To better understand the impact of having all generations working together in the workplace
• To increase understanding and communicating with all generations
• Increase organizational effectiveness and meet changing needs

TARGET AUDIENCE: Individuals who interact with the public,
Those who are on a management track
Those who manage people, projects or programs
6 Hours CPM Elective Credit

Change is inevitable—but success isn’t. This dynamic course is designed for leaders and professionals who want to drive meaningful transformation within their organizations. Participants will explore why many change initiatives fail and learn how to implement a proven framework for leading change effectively. Through real-world examples and practical tools, students will develop strategies to evaluate current initiatives, anticipate challenges, and plan for sustainable success. Key focus areas include managing resistance, fostering commitment, and building a culture ready for change. By the end of the course, participants will be equipped to lead change confidently and efficiently—today and in the future.

Being prepared for the unexpected is vital to a healthy organization. Leaders should know who is responsible for speaking on behalf of the agency during any crisis or emergency.  This session involves the development of a plan that is communicated to all staff. 
Objectives:
•    Learn how to diffuse emotional responses and think clearly during crisis
•    Identify the areas where critical services must be available during crisis
•    Develop a template for a crisis communications plan 
TARGET AUDIENCE: Individuals who interact with the public,
Those who are on a management track,
Those who deliver critical services, 
Those who manage people, projects, or programs, or
Human Resources professionals
6 Hours CPM Elective Credit

In this class, participants will learn how to communicate effectively as a supervisor and how to approach
difficult conversations.
Objectives:
• Identify misconceptions about workplace communication.
• Discuss environmental barriers to courageous conversations.
• Learn how to appropriately respond to difficult situations.
TARGET AUDIENCE: All Staff/Supervisors/Management
Credit: 6 Hours CPM Elective Credit

This class explores conflict in relation to the individual differences that are caused by personality type. Participants are introduced to conflict pairs that can sometimes make interactions stressful and nonproductive.
Objectives:
• Identify likely causes of conflict.
• Predict desired outcomes versus satisfactory outcomes.
• Understand the role of emotion.
• Evaluate others’ impressions.
• Analyze blind spots and hot buttons.
TARGET AUDIENCE: All Staff/Supervisors/Management
6 Hours CPM Elective Credit
Prerequisite: Myers-Briggs (MBTI) Assessment
 

Multi-tasking is a learned skill that can lead to increased productivity and greater confidence in one’s job duties. This class teaches participants how to balance multiple tasks, even during periods of high stress.
Objectives:
•    Identify and develop methods to prioritize tasks
•    Recognize the importance of communication in achieving maximum productivity in a multi-tasking world
•    Develop strategies for maintaining positive relationships during high stress periods
TARGET AUDIENCE: All staff 
6 Hours CPM Elective Credit 

It is the duty of MSPB to “provide a uniform system of personnel management that enhances efficiency and effectiveness with regard to the use of personnel resources.”  Effective January 1, 2021, the uniform system changed from the Performance Development System (PDS) to the Performance Review System (PRS). 
A performance review system serves several distinct purposes and functions, including aligns, corrects, and leverages the performance of each employee; allows managers to make effective decisions regarding workforce performance issues; and promotes quality services. Annual performance reviews must be administered in a fair manner and in compliance with state and federal laws. 
•    Performance Factors
•    PRS Scoring
•    PRS Process
•    Documenting Job Performance
•    Addressing Unsatisfactory Job Performance
•    Important Dates to Remember

This session will review:

• MSPB’s policies on management’s obligation to prevent and effectively respond to workplace harassment. 
• The EEOC’s latest guidance and regulations on appropriate measures to prevent and respond to harassment claims
• Best practices in conducting a thorough and appropriate workplace harassment investigation
• Documenting the investigation
• Common mistakes made by management and HR
• Best practices for presenting the agency’s investigation and personnel action to the EEOC 

Management (not an auditor) is responsible for designing the internal control structure of the agency to protect assets and data from fraudulent activity. Managers need to know how to assess fraud risks, have an understanding of preventative and detective controls, and know how to stay on top of the control and fraud issues facing government financial management leaders. Also in this session, In this session, participants will take an in-depth look at deception and receive insight into determining truth from fiction in verbal and written accounts of events. The class is facilitated by a Certified Fraud Examiner. Objectives:
•    Determine whether or not an investigation is necessary
•    Identify the scope, goals, and timeline of an investigation
•    Identify interviewing techniques and questions the EEOC recommends asking third parties and witnesses
•    Determine the appropriate recommendations and actions and how to conclude the investigation
•    Learn how the human brain is wired  to release physical cues as a lie is told 
•    Learn what details reveal in a story, and what to know when details are omitted
•    Participate in a mock investigation 
TARGET AUDIENCE: Individuals who interact with the public,
 Those who are on a management track,
 Those who deliver critical services, 
 Those who manage people, projects, or programs, or
 Human Resources professionals

Psychological safety is a shared belief held by members of a team that the team is safe for interpersonal risk taking.

Objectives:

• Understanding emotional quotient
• Understanding social awareness
• Understanding relationship management

TARGET AUDIENCE: Individuals who interact with the public,
Those who are on a management track
Those who manage people, projects or programs
6 Hours CPM Elective Credit