Career Enhancement and Electives

Many workplace problems are communication problems in disguise. This session covers clear messaging, active listening, and adapting your style to different audiences, whether you're talking to a coworker, a supervisor, or a team. Participants practice techniques that reduce misunderstandings and make every conversation more productive.

• If you supervise: Give clear direction, delegate well, and run meetings that move work forward.
• If you don't yet: Manage up, ask the right clarifying questions, and present ideas to leadership with confidence.

TARGET AUDIENCE: Individuals who interact with the public,
Those who are on a management track,
Those who deliver critical services,
Those who manage people, projects, or programs
6 Hours CPM Elective Credit

Succession planning is the ongoing process of systematically identifying, assessing and developing organizational leadership to enhance performance.
Participants will learn to:
•    Understand the similarities between strategic planning and succession planning
•    Identify different approaches to succession planning
•    Learn the basic succession planning process
•    Identify specific areas of weakness and mistakes to avoid
•    Understand the value of measuring results
TARGET AUDIENCE: Individuals who interact with the public,
Those who are on a management track,
Those who deliver critical services, or
Those who manage people, projects, or programs
6 Hours CPM Elective Credit

Known as the world’s premier personal leadership development course, the 7 Habits of Highly Effective People aligns timeless principles of effectiveness with modern technology and practices.
Training that helps an organization achieve sustained superior results focuses on making individuals and leaders more effective. Participants gain hands-on experience, applying timeless principles that yield greater productivity, improved communication, strengthened relationships, increased influence, and laser-like focus on critical priorities.
A completely new app, Living the 7 Habits™, has been developed to support ongoing learning about and implementing the 7 Habits, and is available to those who attend.
Participants will learn to:
•    Focus and act on what can be controlled and influenced, instead of what can’t
•    Define clear measures of success and create a plan to achieve them for both life and work
•    Prioritize and achieve the most important goals instead of constantly reacting to urgencies
•    Develop innovative solutions that leverage diversity and satisfy all key stakeholders
•    Collaborate more effectively with others by building high-trust relationships of mutual benefit
TARGET AUDIENCE: Individuals who interact with the public,
Those who are on a management track,
Those who deliver critical services, or
Those who manage people, projects, or programs
12 Hours CPM Elective Credit

Trust is the foundation of every high-performing team, and everyone on the team helps build it. Participants explore the core skills of emotional intelligence: self-awareness, self-regulation, empathy, and relationship management. They practice using those skills to build credibility and connection with coworkers, customers, and the people they lead.

• If you supervise: See how your mood and reactions set the climate for your team, and how to rebuild trust after hard decisions.
• If you don't yet: Influence without authority, stay steady under pressure, and build the kind of credibility that gets you noticed.

TARGET AUDIENCE: Individuals who interact with the public,
Those who are on a management track,
Those who deliver critical services, 
Those who manage people, projects, or programs
6 Hours CPM Elective Credit

Unlock the secrets to working smarter, not harder. This hands-on course helps participants discover their personal time management style and equips them with tools tailored to their individual strengths. Through practical exercises and guided reflection, learners will explore a variety of time management techniques and determine which approaches best suit different situations. The course emphasizes creating a customized strategy that blends the strengths of multiple styles for maximum effectiveness. Participants will learn to set priorities for a balanced life, conquer procrastination, and apply time-saving methods. Additionally, the class addresses how to manage interruptions, delegate tasks, clear physical and mental clutter, and build supportive networks. By integrating energy-boosting habits into daily routines, learners will leave with a sustainable, personalized approach to productivity and well-being.

Several recent studies have cited conflict between different generations as a main contributor to relationships being negatively impacted in the workplace.  Learning to respect generations and the diversity each brings to the workplace improves productivity, communication, and customer service.
Objectives:
•    Recognize and identify the strengths each generation brings to the workplace
•    Commit to seeing generational respect as a diversity issue, rather than an age issue
•    Develop skills to open dialogue between generations
TARGET AUDIENCE: Individuals who interact with the public,
Those who are on a management track,
Those who deliver critical services, or
Those who manage people, projects, or programs
6 Hours CPM Elective Credit