Several recent studies have cited conflict between different generations as a main contributor to relationships being negatively impacted in the workplace.  Learning to respect generations and the diversity each brings to the workplace improves productivity, communication, and customer service.
Objectives:
•    Recognize and identify the strengths each generation brings to the workplace
•    Commit to seeing generational respect as a diversity issue, rather than an age issue
•    Develop skills to open dialogue between generations
TARGET AUDIENCE: Individuals who interact with the public,
Those who are on a management track,
Those who deliver critical services, or
Those who manage people, projects, or programs
6 Hours CPM Elective Credit