Find the right fit for vacant positions by learning best practices for the interviewing process. Participants will learn how to develop strong interview questions that lead to discovering the best candidate for positions under recruitment.
Objectives:
•   Examine the importance of the interviewing process
•   Compare types of interviews and the types of questions used for interviews
•   Develop communication skills that will enhance interview sessions
TARGET AUDIENCE: Individuals who participate in the interviewing process
Human Resources professionals
6 Hours CPM Elective Credit

This interactive course uses small group exercises and guided discussions to explore the key differences between groups and high-performing teams. Participants will examine the functional and psychological distinctions that shape team dynamics and uncover strategies to build trust, enhance collaboration, and improve problem-solving capabilities. Through consensus-building techniques and practical insights, learners will discover how to leverage individual behavior styles for greater team cohesion and effectiveness. The course also delves into managing organizational change and harnessing the power of synergy—where the whole truly becomes greater than the sum of its parts. Ideal for professionals at all levels who want to foster stronger, more productive teams.

This course will equip leaders and professionals with the tools and strategies to navigate organizational change successfully. Participants will explore the psychology of change, learn proven frameworks like Kotter’s 8 Steps and ADKAR, and develop practical skills to address resistance, engage stakeholders, and sustain long-term change. Through interactive activities, case studies, and hands-on exercises, attendees will create actionable plans to apply change management practices effectively in real-world scenarios. 

This class provides a look at a different measure of leadership, development, performance, and career advancement. Participants will gain a deeper understanding of emotional intelligence that can serve as a catalyst for individual development.
Objectives:
•    Identify criteria and traits that determine excellence in leadership and performance
•    Discuss how emotional intelligence relates to effectiveness in the workplace and why it is crucial to career development
•    Identify leadership and management competencies with regard to emotional intelligence
•    Discuss how MBTI relates to emotional intelligence
•    Participate in group projects focused on developing techniques for improving emotional intelligence
TARGET AUDIENCE: Individuals who interact with the public,
Those who are on a management track,
Those who deliver critical services, or
Those who manage people, projects, or programs
3 Hours CPM Elective Credit

This course is designed to show you the way to get the best out of a confident, motivated employee and to show them how to motivate that group.

Objectives:

• Define Motivation
• Methods of Motivation
• Identifying personality types
• Using personality types for motivation

TARGET AUDIENCE: Individuals who interact with the public,
Those who are on a management track, or
Those who manage people, projects or programs
6 Hours CPM Elective Credit

Most supervisors are unsure of the most effective ways to discuss performance issues and conduct performance reviews. This class discusses the most challenging aspects surrounding performance evaluations and provides resources for participants to use in performance conversations.
Objectives:
•    Learn the elements of the Performance Review System (PRS)
•    Discuss challenges to the PRS process and how best to defend decisions with the Employee Appeals Board and the Equal Employment Opportunity Commission in accordance with MSPB policies
•    Learn the difference in disciplinary issues vs. performance issues
•    Explain the elements of due process 
•    Learn the role of the Human Resources office in the PRS process
TARGET AUDIENCE: Individuals who supervise people
6 Hours CPM Elective Credit

This session will review:

• The latest guidance and enforcement regulations from the Equal Employment Opportunity Commission
• Social media and the workplace regulations
• Telework policies
• Medical marijuana and the workplace
• Recent employment litigation, legislation, and judicial decisions
• Trends in federal and state employment claims

Everything DiSC Workplace® is the online DiSC assessment that aids in building more productive and effective relationships at work. Combining the classroom session with online pre-work and follow-up tools creates a personalized learning experience to help participants understand and appreciate the different priorities, preferences, and values each individual brings to the workplace and how they can learn to adapt to the style of others.
Objectives:
•    Discover participant’s own DiSC style: recognize the priorities, motivators, and stress triggers that shape his or her workplace experience
•    Explore other DiSC styles and understand the differences and similarities among them
•    Identify strategies to make more meaningful connections with colleagues of various styles and work more effectively to reduce tension, solve problems, and contribute positively to their organizations
TARGET AUDIENCE: Individuals who interact with the public,
Those who are on a management track,
Those who deliver critical services, or
Those who manage people, projects, or programs
6 Hours CPM Elective Credit

Knowing how to work with others is a vital component of efficiency. By understanding how to effectively
build teams, employees can make teamwork productive. Participants will discover their roles in teams while
examining how personality types interact in team settings.
Objectives:
•   Examine the role that each individual plays in teamwork.
•   Identify who should lead and who should follow.
•   Assess the learning styles that can make or break a team.
•   Determine how proper motive alignment can make teamwork productive.
•   Create a road map for effective team building.
Target Audience: All Staff
Credit: 6 Hours CPM Elective Credit

Several recent studies have cited conflict between different generations as a main contributor to relationships being negatively impacted in the workplace.  Learning to respect generations and the diversity each brings to the workplace improves productivity, communication, and customer service.
Objectives:
•    Recognize and identify the strengths each generation brings to the workplace
•    Commit to seeing generational respect as a diversity issue, rather than an age issue
•    Develop skills to open dialogue between generations
TARGET AUDIENCE: Individuals who interact with the public,
Those who are on a management track,
Those who deliver critical services, or
Those who manage people, projects, or programs
3 Hours CPM Elective Credit